Storage Newington Terms and Conditions for Services

These Terms and Conditions set out the basis on which Storage Newington provides removal, storage, packing, and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the individual, business, or organisation that requests or receives services from Storage Newington.

1.2 Services means any removal, storage, packing, loading, unloading, transportation, or related services provided by Storage Newington.

1.3 Goods means the items, belongings, furniture, equipment, or materials that the Client asks Storage Newington to handle, store, or transport.

1.4 Contract means the agreement between Storage Newington and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Storage Newington.

1.5 Working Day means any day other than a Saturday, Sunday or public holiday in the United Kingdom.

2. Scope of Services

2.1 Storage Newington provides removals, storage, and related services to residential and commercial clients within its service area and, where agreed, to and from other locations in the United Kingdom.

2.2 The specific Services to be provided will be set out in a written quotation or booking confirmation. Only the Services expressly described in the quotation or booking confirmation form part of the Contract.

2.3 Any additional or varied Services requested after the Contract is formed may incur supplementary charges. Storage Newington will inform the Client of any additional costs before carrying out such Services where reasonably practicable.

3. Booking Process

3.1 A booking request may be made by the Client in writing or verbally. All bookings are subject to availability and written confirmation by Storage Newington.

3.2 Storage Newington may request information from the Client regarding access, property layout, parking arrangements, the volume and nature of Goods, and any special handling requirements. The Client must provide accurate and complete information to allow Storage Newington to assess the job and prepare a quotation.

3.3 Any quotation issued by Storage Newington is an invitation to treat and does not constitute a binding offer. A Contract is formed only when Storage Newington issues a written booking confirmation or when the Client accepts the quotation and any required deposit is received, whichever is later.

3.4 Quotations are based on the information provided by the Client and on the assumption of normal access, parking, and working conditions. If the actual circumstances differ materially from those stated or reasonably assumed, Storage Newington reserves the right to amend the price or, if necessary, to cancel the Services in accordance with these Terms and Conditions.

3.5 Quotations may specify a validity period. If no validity period is specified, quotations are valid for 30 calendar days from the date of issue, subject to the continued availability of resources.

4. Payments and Charges

4.1 Prices are stated in pounds sterling and, unless expressly indicated otherwise, are inclusive of any applicable taxes. Storage Newington reserves the right to adjust prices to reflect changes in tax rates or statutory charges.

4.2 Storage Newington may require a deposit or full prepayment to secure a booking. The amount and due date of any deposit or prepayment will be set out in the quotation or booking confirmation.

4.3 Unless otherwise agreed in writing, payment for removal Services is due no later than one Working Day before the scheduled service date. Payment for ongoing storage Services is due monthly in advance or as otherwise specified in the booking confirmation.

4.4 If payment is not received by the due date, Storage Newington may, at its discretion, suspend or cancel the Services, retain Goods under a lien until all outstanding amounts are paid in full, and charge interest on overdue sums at the statutory rate applicable to commercial debts or, where not applicable, at a reasonable rate reflecting administrative costs.

4.5 Additional charges may apply for waiting time, extended hours, unexpected access issues, additional packing materials, or any extra Services requested by the Client on the day of service. These charges will be calculated in accordance with Storage Newington's current tariff or as reasonably determined by reference to the additional time and resources required.

5. Cancellations and Amendments

5.1 The Client may cancel or amend a booking by giving written notice to Storage Newington. The effective date of cancellation is the date on which Storage Newington receives the notice.

5.2 If the Client cancels a removal or combined removal and storage booking, the following charges may apply unless otherwise stated in writing:

a. Cancellation more than 7 calendar days before the scheduled service date: no cancellation fee, and any deposit paid may be refunded or credited at Storage Newington's discretion.

b. Cancellation between 3 and 7 calendar days before the scheduled service date: up to 50 percent of the quoted price may be charged.

c. Cancellation less than 3 calendar days before the scheduled service date or failure to provide access on the day: up to 100 percent of the quoted price may be charged.

5.3 The Client may request a change of service date, subject to availability. Storage Newington is not obliged to accept a date change request and may treat it as a cancellation and new booking where significant operational changes are required.

5.4 Storage Newington reserves the right to cancel or postpone Services due to circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, industrial action, or health and safety concerns. In such cases, Storage Newington will aim to offer an alternative date or refund any payments for Services not yet provided, but shall not be liable for consequential loss arising from such cancellation or postponement.

6. Client Responsibilities

6.1 The Client is responsible for:

a. Ensuring adequate access and parking arrangements at collection and delivery locations, including obtaining any necessary permits or permissions.

b. Preparing Goods for removal or storage, including proper packing where the Client has chosen not to use Storage Newington's packing service.

c. Complying with all relevant laws, including waste regulations and restrictions on the transport or storage of prohibited items.

d. Being present or represented at collection and delivery addresses to provide instructions, confirm inventories, and sign any necessary documentation.

6.2 The Client must not submit for removal or storage any items that are inherently dangerous, illegal, perishable, or otherwise unsuitable for transport or storage, including but not limited to explosives, flammable substances, chemicals, gas bottles, live animals, plants, firearms, or items requiring controlled environmental conditions, unless expressly agreed in writing.

7. Waste Regulations and Prohibited Items

7.1 Storage Newington operates in accordance with applicable waste management and environmental regulations in the United Kingdom. The Client must not request Storage Newington to transport or dispose of waste in a manner that would breach these regulations.

7.2 Household or commercial waste, construction rubble, hazardous materials, and restricted items may only be transported or disposed of where Storage Newington has expressly agreed to do so in compliance with relevant legislation. Additional charges may apply for authorised waste handling or disposal.

7.3 If Storage Newington reasonably believes that any Goods constitute prohibited items or unlawful waste, Storage Newington may refuse to handle, transport, or store such Goods, and may, where required by law, report the matter to the relevant authorities.

7.4 The Client is responsible for any loss, damage, fines, or costs incurred by Storage Newington as a result of the Client's failure to comply with waste regulations or prohibitions on certain items.

8. Handling and Storage of Goods

8.1 Storage Newington will exercise reasonable care and skill in handling, transporting, and storing the Client's Goods.

8.2 Unless otherwise agreed in writing, Goods will be stored in a shared facility, and not in a dedicated room or container exclusively allocated to the Client. Storage Newington may move Goods within its facilities as it reasonably considers necessary for efficient operation.

8.3 The Client must not store Goods that are damp, infested, or otherwise likely to cause damage to property or other goods. Storage Newington may take reasonable steps to remove, isolate, or treat such items and may charge the Client for any associated costs.

9. Liability and Limitations

9.1 Storage Newington's liability for loss of or damage to Goods is subject to the limitations in this section. The Client is strongly advised to arrange adequate insurance cover for Goods, either through their own insurer or, where offered, through an insurance arrangement introduced by Storage Newington.

9.2 Storage Newington will not be liable for:

a. Loss or damage arising from the Client's failure to properly pack, secure, or protect Goods where packing Services were not provided by Storage Newington.

b. Loss or damage to fragile or delicate items, including glass, china, artwork, or electronics, unless such items were professionally packed by Storage Newington.

c. Any pre-existing damage, defect, or wear and tear in the Goods.

d. Loss or damage caused by events beyond Storage Newington's reasonable control, including but not limited to fire, flood, storm, theft involving forced entry, or acts of third parties.

9.3 Unless otherwise specified in a written agreement, Storage Newington's total liability for loss, damage, or delay arising from any single incident or series of connected incidents shall not exceed a reasonable limit per job, having regard to the value and nature of the Goods and the price paid for the Services. Where a specific liability limit is stated in the quotation or booking confirmation, that limit shall apply.

9.4 Storage Newington shall not be liable for loss of profits, loss of business, loss of data, loss of opportunity, or any indirect or consequential loss, whether arising in contract, tort, or otherwise.

9.5 Nothing in these Terms and Conditions limits or excludes Storage Newington's liability for death or personal injury caused by its negligence, for fraud, or for any other liability which cannot lawfully be excluded or limited under English law.

10. Claims and Notification of Loss or Damage

10.1 The Client must inspect Goods as soon as reasonably practicable after delivery or following retrieval from storage.

10.2 Any apparent loss or damage must be notified to Storage Newington in writing as soon as reasonably possible and, in any event, within 7 calendar days of delivery or retrieval. The notice should include sufficient details to allow Storage Newington to identify the Goods and investigate the matter.

10.3 Failure to notify Storage Newington of loss or damage within the specified time may prejudice Storage Newington's ability to investigate and may affect any claim, unless the Client can demonstrate that it was not reasonably possible to give earlier notice.

11. Access, Lien, and Disposal of Goods

11.1 The Client may, subject to reasonable notice and storage facility rules, request access to Goods stored with Storage Newington. Access may be subject to a handling or retrieval charge, particularly where Goods need to be moved from their stored position.

11.2 Storage Newington has a lien over the Goods for any unpaid charges, including storage fees, removal charges, and other amounts due under the Contract. Storage Newington may refuse to release Goods until all outstanding sums have been paid in full.

11.3 If any sum remains unpaid for a period of at least 90 calendar days after it falls due, Storage Newington may, having given reasonable notice to the Client, sell or otherwise dispose of some or all of the Goods in order to recover outstanding amounts and reasonable costs of sale or disposal. Any surplus proceeds remaining after such recovery will be held for the Client, subject to any legal requirements.

12. Data Protection and Privacy

12.1 Storage Newington will collect and process personal data relating to the Client in order to provide Services, manage bookings, process payments, and meet legal obligations.

12.2 Personal data will be handled in accordance with applicable data protection laws in the United Kingdom. Storage Newington will take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

13. Complaints and Dispute Resolution

13.1 If the Client has any concerns or complaints about the Services, these should be raised with Storage Newington as soon as possible so that the matter can be addressed promptly.

13.2 Storage Newington will seek to resolve complaints amicably through dialogue with the Client. Where a complaint involves alleged loss or damage to Goods, the claims procedure set out in these Terms and Conditions will apply.

14. Variation of Terms

14.1 Storage Newington may update or amend these Terms and Conditions from time to time. The version in force at the time a Contract is formed will apply to that Contract unless a subsequent variation is expressly agreed in writing by both parties.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any Contract arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, or performance.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Storage Newington in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Contract is between Storage Newington and the Client. No third party shall have any rights to enforce any of its terms.